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Frequently Asked Questions
The questions practices ask us most about outsourcing their revenue cycle.
What is revenue cycle management (RCM)?
RCM is the entire financial process of a healthcare practice, from scheduling and eligibility verification, through coding, claim submission, and payment posting, to denial management and final collection. Strong RCM keeps cash flow steady and predictable.
Do you work inside our existing EHR or practice management software?
Yes. We operate within your existing system using secure, role-based access, so there is nothing new for your team to learn and no disruption to your workflow. See the Software We Support section on our homepage for common platforms.
How long does onboarding take?
Most practices are live and submitting claims within a matter of days. We start with a revenue review, assign your account manager, document your workflows, and then go live, all without changing your system.
How do you handle denials and aging A/R?
Every denial is categorized by reason code, root-cause corrected, and appealed quickly. Aging claims are worked daily at the 30, 60, 90, and 120-day intervals, prioritized by dollar value and filing deadlines so nothing slips past the payer's clock.
Is our patient data secure and HIPAA-compliant?
Absolutely. HIPAA compliance is built into every workflow, with role-based permissions and secure handling of all data across access, transmission, and storage.
What specialties do you support?
We serve a wide range of specialties and multi-specialty groups, with particular depth in behavioral and mental health. You can see the full list in the Specialties section on our homepage. If you bill it, we can manage it.
Will we have a dedicated point of contact?
Yes. Every client gets a dedicated account manager who owns your results and provides clear, proactive communication and reporting.
How does pricing work?
We offer clear, flat monthly plans with a defined starting point rather than confusing percentage-based fees. Final pricing depends on your provider count, claim volume, specialty, and scope of services. Visit our Pricing page, then book a free discovery call for a personalized proposal.
Coming Soon
Insights & Guides
Articles on denial prevention, clean claims, credentialing, and revenue cycle best practices, coming soon.
RCM Insights
Practical tips to improve cash flow and reduce denials.
Billing Guides
Step-by-step resources for cleaner, faster claims.
Compliance Updates
Stay current with HIPAA and payer rule changes.
Still have questions?
Our team is happy to walk you through exactly how ClaimWell would work for your practice.
Talk to a Specialist